Overview
You can return an item within 30 days of delivery. After 30 days, we can’t offer a full refund or exchange.
To be eligible for a return, your item must be unused, in the same condition you received it, and returned in its original packaging.
To complete a return, a valid receipt or proof of purchase will need to be provided.
In some situations only a partial refund is granted:
- Any item that is not in its original condition, or is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds
Once the return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If the return is approved, your refund will be processed and credited automatically to your credit card or original method of payment.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, email us at support@aptdesign.io.
Shipping returns
Buyers are responsible for return shipping costs. Shipping costs are non-refundable and will be deducted from the refund amount.
Need help?
Contact us at support@aptdesign.io for any further questions.